Gordonsville Customers
Rapidan Service Authority (RSA) is excited to welcome new customers served by the RSA sewer system in Gordonsville. We have owned and managed the Town's sewer system for over 40 years, and we look forward to continuing the same professional, reliable service through our direct billing system starting June 2026.
We hope to make this transition to direct billing as seamless as possible for our new customers. We expect to receive customer information from the Town which will allow us to set up customer accounts in our billing system. You will receive a Welcome packet by mail in June. This packet will contain information on RSA's policies, how to enable Paperless Billing, how to set up Automatic Payments, and more.
Billing
You will receive bills from RSA at either the mailing address on your account or through the RSA Customer Portal - depending on your preference selected in the portal. A Welcome packet will be mailed in June with all of the information needed to register for the RSA Customer Portal.
Bills are due on the 20th of every month - except when the 20th falls on a Holiday or weekend, in which case the due date will move to the next business day.
Payments
RSA offers several ways to pay your bill, as detailed on the Payment Methods page of our website. We recommend setting up Auto Pay in order to avoid late fees. Automatic payments from a checking or saving account are free, while all credit/debit card payments are assessed a fee by RSA's payment processor.
Rates
Once RSA has formulated a proposed rate structure for Gordonsville sewer service, a Public Hearing will be advertised. This will be an opportunity for our Board of Members to hear directly from you before the new rate is implemented.
The rate will be determined based on actual cost of service, including expenses for operations & maintenance, administration (billing and customer service), and capital improvements (upgrading pipes and facilities).
Customer Service
We want to hear from you!
- If you observe any issues with the sewer system - blockages, overflow, odors, etc. - do not hesitate to call 24/7/365. Technicians are always on call to respond.
- For questions about billing or other administrative matters, please call during business hours (Monday to Friday, 8am to 5pm) to speak with a representative.
Frequently Asked Questions
When will RSA start billing me directly for sewer service?
RSA is expected to begin direct billing for Gordonsville customers in June, following the conclusion of the transition period on May 31, 2026. Until then, please continue to pay your sewer bill to the Town of Gordonsville as usual.
Do I need to fill out a new application or pay a new deposit?
No action is required from customers at this time. We expect to receive all necessary customer data directly from the Town to ensure a seamless transition. Existing customers in good standing will be grandfathered into the RSA system without the need for a new deposit.
Will my sewer service be interrupted during this change?
No. This is strictly a change in the administrative billing process. Your actual sewer service will continue without any interruption.
What will the new sewer rates be?
We do not have preliminary rate figures to share at this time. RSA will send a formal letter to all customers ahead of a public rate hearing. That hearing will be the opportunity for residents to review and comment on the proposed sewer rates before they are established by the RSA Board.
Why is this change happening?
RSA and the Town are working together closely to streamline utility management. Moving to direct billing allows RSA to manage the complete customer relationship, from field service to customer support and billing services.
What about water service and billing?
This change only applies to sewer billing. Water service and water billing will remain under the jurisdiction of the Town of Gordonsville.