Gordonsville Customers

The following documents were released on August 10, 2026 to update the public on the ongoing transition. (click below to open)

• Press Release
• Customer Letter
• Chronology

Rapidan Service Authority (RSA) is excited at the prospect of welcoming Gordonsville sewer customers as RSA customers. The Town of Gordonsville has been an RSA sewer customer for over 40 years and has billed their In-Town and Out-of-Town customers directly.

The Town has asked RSA to take over billing responsibilities. After we receive information from the Town and its customers necessary to do so, we look forward to continuing our same professional, reliable sewer service through our direct billing system.

We hope to make this transition to direct billing as seamless as possible for Gordonsville customers. We expect to receive information from the Town which will allow us to set up customer accounts in our billing system. You will receive a Welcome packet by mail once the transition is complete. This packet will contain information on RSA's policies, how to enable Paperless Billing, how to set up Automatic Payments, and more.

To ensure that we have the correct information on file, you will need to complete a New Service Request form on our website. If you are renting, your landlord will also need to submit the Landlord Authorization Form. 

As a courtesy to existing Gordonsville account holders who are owners, RSA will not charge an initial deposit. Tenants (Renters) and all new customers who were not previously billed by the Town of Gordonsville will be charged a security deposit.

Rates

RSA's Board of Members approved a preliminary rate schedule for Gordonsville sewer service following a Public Hearing at Gordonsville Town Hall on April 16, 2026, at 6:30 PM. This was an opportunity for our Board of Members to hear directly from you before the proposed rate was implemented.

The rate was determined based on actual cost of service, including expenses for operations & maintenance, administration (billing and customer service), and capital improvements (upgrading pipes and facilities).

Billing after Transition

You will receive bills from RSA at either the mailing address on your account or through the RSA Customer Portal - depending on your preference selected in the portal. A Welcome packet will be mailed with your first bill and will contain all of the information needed to register for the RSA Customer Portal.

Bills will be due on the 20th of every month - except when the 20th falls on a Holiday or weekend, in which case the due date will move to the next business day.

Payments after Transition

RSA offers its customers several ways to pay their bills, as detailed on the Payment Methods page of our website. We recommend setting up Auto Pay in order to avoid late fees. Automatic payments from a checking or saving account are free, while all credit/debit card payments are assessed a fee by RSA's payment processor.

Customer Service

We want to hear from you!

• If you observe any issues with the sewer system - blockages, overflow, odors, etc. - do not hesitate to call 24/7/365. Technicians are always on call to respond. 
• For questions about billing or other administrative matters, please call during business hours (Monday to Friday, 8am to 5pm) to speak with a representative.